Member Services Host (Receptionist)

Job Detail

The Member Services Host represents Madison House at the front of the member journey. This role requires strong presence, professional judgement, and refined communication skills. Hosts are responsible for maintaining service flow, managing member communications, and coordinating with internal departments to ensure a consistent, high-quality experience. The position balances operational discipline with a welcoming and personable approach, supporting both daily operations and long-term member relationships. Member & Guest Experience: Serve as a primary point of contact for members and guests. Maintain oversight of arrival areas and shared spaces, ensuring smooth guest flow. Set and uphold the tone of professionalism, warmth, and discretion. Communication & Relationship Management: Manage ongoing communication with members via email and messaging platforms. Provide clear, timely responses to enquiries related to bookings, access, and club services. Support guest invitation processes and member administration. Operational Coordination: Coordinate with spa, pool, lounge, and dining teams to support seamless service delivery. Share relevant guest information and preferences in line with data protection standards. Support service recovery and escalation processes when required. Systems & Compliance:Ensure accurate use of CRM, check-in, and reservation systems. Maintain data accuracy, confidentiality, and compliance with internal policies. Support front-of-house operational readiness.