Banquet Operations Executive

Job Detail

The Banquet Operations Executive will support the Assistant Director of Banqeut Operations in maximising profitability while delivering outstanding guest satisfaction. You will make sure casual labour and servers stay focused on providing excellent service to customers, and that they are effectively supervised throughout each event. Day to day responsiblities: Manage all assigned events from start to finish, ensuring event order details are delivered to a high standard and guests are satisfied. Coordinate day-to-day banquet operations to maximise profit and guest satisfaction. Supervise functions, service, equipment maintenance and a team of banquet staff throughout each event. Meet and Greet event organisers on arrival and make sure their requests are promptly attended to. Conduct pre-event briefings and communicate event requirements, service standards and operational instructions to the team. Resolve complaints during shift where possible, and ensure all complaints are followed-up and resolved promptly. Monitor the standard of guest facilities and work with Engineering when repairs are needed or upkeeping of the geust washrooms with housekeeping. Communicate regularly with team members and build good working relationships. Prepare and print signage and food tags for each function. Coordinate closely with the culinary team to ensure proper food timing, service flow and presentation. Support event preparations, including table setup and pre-event arrangements. Ensure all procedures follow the hotel’s policies, procedures and guidelines. Uphold duty of care and comply with company's policies and procedures.