Assistant Director of Banquet Operations

Job Detail

As Assistant Director of Banquet Operations, you will oversee the smooth execution of all banquet events, ensuring every function is set up on time and flawlessly organized. You will manage events effectively and play a key part in achieving revenue targets. You will champion exceptional guest experiences across the banquet operation and uphold exemplary service standards among the team. Day-to-Day Responsibilities: Manage all administrative and operational aspects of banquet, ensuring smooth day-to-day banquet operations Conduct regular walk-throughs of front and back-of-house areas to check set-up, service, food quality, maintenance and cleanliness Ensures that quality of food / beverage / service provided are consistently maintained Drive guest satisfaction and build lasting relationships with guests Foster clear, effective communication between F&B, Culinary and Catering Sales department Plan manpower and rosters to match the demands of each event Manage relationships with external manpower vendors to ensure staffing needs are met and events run smoothly Anticipate guest needs, resolve concerns swiftly and turn feedback into ongoing service improvements Coach and mentor the team, nurturing talent through performance management and succession planning Work hand in hand with other departments to ensure every event runs seamlessly and contribute to the hotel's overall success Build a safe, collaborative and service-oriented team culture that supports the hotel's business objectives