Client Management Executive/ Officer

Job Detail

• Serve as the primary point of contact for assigned accounts, providing strategic and operational support throughout the end-to-end logistics journey. • Build trusted client relationships by understanding business needs, advising on best practices, and ensuring a high standard of service delivery. • Coordinate closely with warehouse, transport, finance, and technology teams to ensure seamless execution of customer requirements and timely issue resolution. • Oversee the full 3PL journey, including inbound operations, inventory management, outbound fulfilment, billing, and documentation accuracy. • Prepare and manage import/export documentation, packing lists, and liaise with freight forwarders to facilitate smooth shipment movement. • Monitor inventory accuracy and system integrity, ensuring compliance with operational processes, including expiry date tracking, serial number management, and adherence to SOPs. • Analyse operational performance, customer feedback, and service trends to identify improvement opportunities and drive continuous enhancement initiatives. • Maintain records of customer interactions, service issues, and resolutions within the company's software dashboard. • Partner with internal technology teams to translate operational challenges into system enhancement opportunities and process automation initiatives. • Proactively identify risks, exceptions, and bottlenecks, coordinating corrective actions to safeguard service levels and customer satisfaction. • Generate operational reports and business insights to support decision-making, service improvements, and long-term customer success.