F&B Operations Manager

Job Detail

The F&B Operations Manager oversees the front-of-house, bar and lounge, and private events operations. This role will assist in setting up systems, standards and teams during the pre-opening phase and ensures every guest receives a seamless, memorable experience that reflects the restaurant brand and drives revenue and profitability. Day to day Responsibilities: Work with the Director of Culinary and F&B experiences and the culinary team to prepare the restaurant for opening, including timelines, critical paths and readiness checklists. Set up operational systems, SOPs, service standards and workflows for the dining room, grill, bar and lounge. Participate in recruitment, onboarding and induction of the team, working with HR to hire the right people. Plan and run training, tastings, mock services and soft-opening trials, so the team is confident in the concept, the menu and the guest journey. Oversee daily front-of-house and bar operations, so every service meets standards of hospitality and consistency. Deliver the signature guest experience across the grill, and bar and lounge, with a good understanding of the menu, premium proteins and the beverage programme. Manage guest feedback and service recovery, protecting guest satisfaction. Work with the Head Chef and bar team to align service flow, menu launches, seasonal changes and special events. Ensure compliance with company policies and procedures and all applicable regulations, including food safety, hygiene, workplace health and safety. Prepare and manage budgets, forecasts and manpower planning and schedules to meet revenue, cost and profitability targets. Control operating costs, including beverage costs, supplies, wastage and breakages. Monitor sales and key performance indicators, and act on trends to improve performance. Drive revenue through upselling, reservations management, private events and partnerships. Oversee stock control, inventory management and supplier relationships. Oversee private dining and event bookings, working with the events and sales team for seamless execution. Support marketing and PR initiatives, collaborations, pop-ups and guest-engagement activities that build the brand in Singapore. Lead, coach and develop the front-of-house and bar teams, creating a culture of service excellence and teamwork. Set clear goals, evaluate performance and submit reviews on time. Plan rosters and manage manpower efficiently. Recommend promotions and salary reviews, provide constructive feedback, and maintain discipline where needed. Perform other duties relevant to the role as assigned.