Customer Service Officer

Job Detail

Display a good disposition with warm and professional greeting to all those entering the property. Answers telephone line in professional manner with good phone etiquette. Maintains accurate records of service requests, logs of service requests and tracks the status. Responds promptly with accurate and comprehensive information according to the specific request. Provides administrative assistance to the Property Manager and members of the property management team. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures. Follows security and emergency procedures as defined for the property and responds to emergency situations calmly and efficiently.