Trolley Service Officer

Job Detail

Core Responsibilities: • Retrieve unused trolleys / wheelchairs / baby strollers, including gathering, stacking and moving them to the designated Staging Points. • Actively monitor and manage the assigned work area and other relevant areas to locate and retrieve unused trolleys left by passengers. • Exercise caution and remain vigilant for passengers and obstacles (such as fire safety equipment, chairs, walls) while moving the trolleys to the designated Trolley Staging Points. • Ensure that a minimum number of trolleys is consistently available at the designated Trolley Staging Points within your assigned work area. • Maintain the assigned work area in a tidy and neat manner by preventing the accumulation of more than 10 scattered trolleys within a 10-minute period. • Assist passengers with basic customer-service skills. • Perform any other duties as assigned by Operations Supervisor. Periodic Duties: • Carry out ad hoc tasks assigned by supervisors, including but not limited to: o Perform porter service as assigned. o Perform intra-terminal and/or inter-terminal trolley transfers. • Perform equipment wipe-down and cleaning when assigned. • Operate trolley transporting equipment when required.