Manager - Operations

Job Detail

Conduct fuel farm operations • Review plans to resolve fuel quality issues • Propose corrective action if lab reports show deficiencies in fuel properties • Review operational plans for loading and unloading of fuel • Trigger and conduct investigation if fuel gain/loss exceeds prescribed tolerance level and propose get well plan • Review fuel demand forecast • Review operational plans for top up of refueller Conduct fuel bridger and aviation specialised vehicle (ASV) operations • Review operational plans for aircraft defueling and refuelling • Review operational plans for fuel bridger and aviation specialised vehicles (ASV) to ensure efficiency Perform maintenance operations • Escalate defects to customer's operations team on impact arising from non-availability of GFE/GFP • Establish maintenance action plans for in-house facilities and vehicles • Review plans for housekeeping • Review discrepancies reports for Government Furnished Equipments (GFE), Government Furnished Property (GFPs) and in-house equipment Ensure operational excellence and compliance with quality and safety standards • Operationalize new base/projects to ensure smooth transition/ implementation • Review plans to mitigate identified risks and business disruptions based on team's operations • Review briefing content, including planning of safety knowledge and new safety requirements • Co-Chair monthly ops, deployment exercise and safety briefing • Endorse quality and safety reports and review action plans to address QHSSE lapses as part of safety conversation • Review Standard Operating Procedures (SOPs) to meet regulatory requirements Manage customer experience and relationships • Manage escalation of customers' complaints and establish processes to prevent similar recurrences of customer complaints • Review the daily and monthly management reports to ensure that reports capture strategic work done and anticipates and resolves concerns of customers • Compile customer survey data and draw insights from customer data for future engagements and further enhancements Manage people, finance and organisational development • Review learning roadmap for team's required competencies and qualifications to ensure proper qualifications/ certifications prior to assignment • Conduct manpower planning to optimise operational efficiency • Forecast capital and operating departmental budget • Review and approve purchase requisition based on financial allowable limits (FAL) • Ensure timely security clearance of staff • Lead implementation of department’s recruitment and retention efforts