Service Management Manager

Job Detail

Supporting Skills: ITSM – Information Technology Service Management, ServiceNow, Capacity Planning, Change Management, IT Asset Management. Primary Purpose: To support IT Service Management such as Configuration, Change, Continual Service Improvement, Capacity, etc. Responsibilities: Managing and supporting ITIL/ITSM processes and procedures. Support the team members and clients throughout the ITSM processes. Supporting the Service Delivery Manager on the ITSM processes/procedures, availability and performance are met. In addition, ensure that the project is delivered on time, to budget and required quality standard based on the SLA. It is also important to build and maintain relationships with stakeholders and team. On top of that to manage and allocate resources in an efficient manner.