Ops Support Executive, EUC & Svc Desk (Ignite ITE Graduate Programme)

Job Detail

Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels. Perform troubleshooting for client platform related problems. Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. Perform service request related to client platforms. Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties. Involve in client platform implementation/upgrade project.