| Company Name | NCS Pte. Ltd. |
|---|---|
| Company UEN | 198101793G |
Act as a focal point for all support related queries and issues. Work with customers to ensure they are leveraging services effectively and finding value in our services. Assessing customer feedback and improving procedures accordingly to ensure that great customer service is always provided. Ensure that effective communication is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes. Manage multiple stakeholders. Work closely with sales, support, billing and other technical teams. Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business as Usual (BAU) support operations Ensure contractual meetings are done in time and open actions are follow-up and closed in time. Establish Annual plans driving the improvement taking lessons from previous year, review with the senior manager.
Degree Lead and mentor a team of Engineers. Responsible for resource forecasting and planning to ensure service delivery is not impacted. Review and raise resource requirement to senior managers. Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes. Collaborate, problem solve, and/or strategize upcoming client meetings with team members. Collaborate with internal stakeholders to establish relationship across all departments. What you might also need to have: 2-3 years as a Service Delivery Executive /Manager/Customer Success Manager Good customer management experience Excellent written, oral and presentation skills Certification in IT Service Management and/or ITIL (v3 or above
| Job Title | Service Delivery Executive |
|---|---|
| Salary | SGD4,500.00 - 6,000.00 |
| Employment Type | Full Time |
| Working Experience | 2 Years |