Service Ambassador (Sentosa Express)

Job Detail

•Opening & Closing of Sentosa Express stations including all facilities & amenities •Conducting regular station inspections and security checks which include checking, monitoring and ensuring functionality and cleanliness of the station's facilities such as escalators, lifts, lights, fans, barricades, equipment (first aid kit, fire extinguisher, emergency buttons), and amenities (toilets, nursing room) etc •Working with SDC Command Centre(s) to report and follow up with faults with relevant SDC departements for rectification, if any •Facilitating urgent corrective maintenance works that affect guests' movement at stations durign service operating hours without compromising guests' safety •Providing warm and friendly service and being proactive to help where needed, such as assisting guests with priority boarding (e.g. elderly, pram, wheelchair access), and providing guest services at various touch points in the vicinity of the Sentosa Express stations •Managing crowd control, including station evacuation by deploying queue manangement barricades, and providing queue line control for the entire queue leading to express service •Managing deployment of signages and providing directions for guest diversion to an alternate mode of transport during peak periods and/or Sentosa Express Service delay/disruption •Coordinating crowd handling/diversion of guests to alternatel mode of transport during crowded situations •Assisting in the detrainment of scheduled or unscheduled monorails •Providing first line maintenance of PGD/PSD with approved SOP for recovery of fault •Providing information to Sentosa guests, not limited to transportation, attractions, way-finding information, ongoing island attraction promotions, events, etc •Attend to passengers' feedback or complaints •Provide exingency services such as first aid/ CPR, lost and found property, distress situations, missing persons, and wheelchair- bound guest special needs Perform Island Admission (IA) checks to prevent card misuse, etc