Passenger Service Ambassador (Thomson-East Coast Line)

Job Detail

• Providing excellent customer service to passengers to make their journey with SMRT a delightful one • Facilitates and educates passengers on safe boarding and alighting of trains • Look out for passengers’ safety and security, and report any incidents or injuries • Performs crowd control duties • Assists passengers on fare-related enquiries • Assists passengers during an emergency • Ensuring that the facilities, equipment and structure within the station premises are in good working condition and report to duty Station Manager if needed • Performs other duties as and when assigned by Supervisor/s