Customer Service Executive

Job Detail

- Measure level of customer satisfaction in the assigned accounts - Assist immediate manager in his/her daily functions in fulfilling customers’ requirements by co-ordinating with operation departments - Check Customers’ Purchase Orders received against quotations to ensure that the unit price and specification matches - Raise job orders for all Purchase Orders and ensure relevant specifications and customer-supplied materials / unit price are in proper order - Prepare mock-up and pre-check blueprint/colourproof and submit blueprint/colourproof approval slips for Customers’ approval - Work with Quality Department on shipment to ensure quality goods are delivered to the customers - Coordinate closely with operations team to ensure on-time delivery - Prepare shipping documents and work closely with internal / Third Party Forwarder - Prepare invoices for Finance billing - Perform housekeeping of sample books and library - Carry out any other tasks assigned by immediate manager, when required