Customer Service Executive

Job Detail

Processing of sales orders Provide pricing and delivery information Handle customer incoming and outgoing orders, inventory and shipment Handle customer inquiries Liaise with customers and provide after-sales services Organize workflow to meet customer time-frames Communicate and coordinate with internal departments Keep records of customer interactions and transactions Maintain customer databases Attention to detail and accuracy Customer service orientation Attract potential customers by answering product and service questions; suggesting information about other products and services Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Recommend potential products or services to management by collecting customer information and analyzing customer needs. Prepare product or service reports by collecting and analyzing customer information. Contribute to team effort by accomplishing related results as needed