Workshop Manager

Job Detail

-Manage aftersales operations for new brands. -Plan and strategize aftersales targets against operating cost and profit and loss. -Responsible for ensuring daily work processes in aftersales including CRM, workshop job allocation diagnosis, trouble shootings, software, equipment, and manpower reporting to meet the operational -requirements. -Ensure workers harmonious working environment, promote a Health and Safety culture within the business. -Receive and review feedback from customers and follow up to ensure customer satisfaction. -Ensure facilities/ equipment service schedules are up to date. -Ensure on-time schedule of aftersales vehicles deliveries. -Coordinate between inter-departmental matters.