Supervisor

Job Detail

1. PRIMARY FUNCTION Responsible for the supervision of staff in the dining area, constantly upholding the standard of service in restaurant. 2. DUTIES AND RESPONSIBILITIES 2.1 Plan floor control and assign staff for specific duties at the dining area. 2.2 Maintain customer service at the dining area through close supervision of staff. 2.3 Maintain the overall cleanliness and housekeeping standards for the restaurant. 2.4 Maintain safe level of all ground stock for the restaurant operations. 2.5 Maintain all equipments, furniture and fittings in the dining area in good condition. Check temperature of all cold equipment daily and report any discrepancies. 2.6 Train and coach Customer Service Representatives (CSRs) in specific area(s), namely serving procedures, cashier and fountain as assigned by the Restaurant Manager. 2.7 Upkeep a high morale and high standard of discipline of the CSRs. 2.8 Conduct daily briefing sessions. 2.9 Any other duties assigned by the Restaurant Manager. 3. IMPACT 3. IMPACT Ensure standard of service is met through constant supervision and coaching of the CSRs