Care Coordinator (Case Management) (Home Care)

Job Detail

To provide basic care coordination, discharge planning, monitor/evaluate and education for clients and their families on Home Care Service received. a) Service Coordination Management To administer the coordination of service requested by new clients. To ensure proper documentation on the systems and paper filing are completed on a timely basis. To conduct regular home visits & telephonic follow up to build rapport, obtain feedback and engage clients and their caregivers To work closely with internal stakeholders when applicable to ensure the smooth delivery of service, i.e. Home Personal Care (HPC) service is carried out by Care Associate (CA). b) Administrative Management To arrange for reassessment of care plans with clients on a 6-monthly basis. This is to determine if the client requires to continue to receive the service. To manage monthly transport/ad-hoc claims and prepare reimbursement requests for submission to HR (for locum doctors, locum care staff or as required). To conduct regular telephonic, follow up to engage with clients and obtain feedback on the services rendered. To assist in application for SMF Consumables. To work closely with Operations and Nurse Manager on discharging clients from service. To provide any other ad-hoc administrative general support to the Home Care team as assigned. c) Service Development To be involved in regular programme development and evaluation in order to meet the needs of an evolving eldercare sector. d) Additional Responsibilities Prepare ad-hoc reports and other administrative work as assigned by the Home Care operations team. Keeping updated with ISO requirements.