| Company Name | PRISM TECH PRIVATE LIMITED |
|---|---|
| Company UEN | 201709584N |
• Provide timely, accurate and quality responses to complex cases, complaints and VIP customers via various contact points such as Emails, Live Chats and Phone Line • As the 2nd level support, review escalated cases and provide advice to frontline agents • Build sustainable relationships and act as the liaison between customer service department and various BUs such as technical team, operations team, etc. • Resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction Identify emerging issue with products and provide insights to Team Leader early through data collection and an 'eye for details' • Audit works submitted by agents to ensure data integrity and accuracy • Analyze customer data and feedback to identify trends and opportunities for improvements. Work with Team Leader to design and implement changes
• Previous experience working in a contact center (technical support and e-commerce will be an advantage) • Basic understanding on consumer electronics and smart appliances such as monitors, smart TVs, etc • Strong interest in consumer electronics and technology • Think big - make decision based on risk assessment and proper judgement • Be a self-starter and always seeks to improve yourself - dare to step outside of your comfort zone • Data driven - you will be required to generate data, structure them and provide insights
| Job Title | Customer Service Executive |
|---|---|
| Salary | SGD2,600.00 - 3,000.00 |
| Employment Type | Full Time |
| Working Experience | 1 Years |