Admissions Admin Assistant (Nursing Home - West Coast)

Job Detail

Roles & Responsibilities: - First contact for applicants, answer phone calls and reply email queries. - Assist in admissions and discharge processes. - Keep proper records of resident’s / client’s file, ensure completion of forms and data are updated in a timely and accurate manner. - Conduct financial Means Test and determine the subsidy quantum. - Liaise with resident’s / client’s NOK or guarantor regarding subsidy, billing, and charges. - Update ILTC portal on required information. - Assist in preparation of monthly reports. - Debt management, remind clients on due payments and outstanding balance. - Contribute and ensure that the department meet its KPIs.