| Company Name | Fairmont Singapore & Swissotel The Stamford |
|---|---|
| Company UEN | 198904859N |
Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance. Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly. Maintain accuracy of arrivals including billing, VIP status and other guest preferences. Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team. Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational and call centre teams. Manage rooming lists, corporate bookings, and crew blocks as required.
Minimum of 1 year of relevant experience in the reservations sales Strong working knowledge of CRS, PMS, RESAWeb or distribution systems Detail-Orientated External and internal environment understanding Ability to work effectively and contribute in a team Great communication, presentation and influencing skills Customer/Commercial focus Multicultural awareness and able to work with people from diverse cultures Flexible and able to embrace and respond to change effectively Self-motivated and energetic
| Job Title | Reservation Coordinator |
|---|---|
| Salary | SGD2,500.00 - 2,800.00 |
| Employment Type | Full Time |
| Working Experience | 1 Years |