Guest Relations Officer

Job Detail

Guest Relations Officer Summary of Responsibilities: The main responsibilities and tasks of this position are as listed below, but not limited to these: Assist guests with check in and checkout, and other cashiering duties Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions Handle guests’ mails, messages, and answering phone calls Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests Provide guidance and assistance to Guest Relations Assistant Meet, greet and provide rooming for VIP guests Attend daily briefings and relevant departmental and interdepartmental meetings Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager Comply with hotel and department policies and procedures at all times Ensure vigilance in regard to in-house credit matters and act upon any discrepancies Provide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters