Bellman

Job Detail

The main responsibilities and tasks of this position are as listed below, but not limited to these: Ensure timely delivery of guest luggage and guest items in a friendly and approachable manner to meet and exceed guest expectations. Orient guests on the room facilities to facilitate guest use and comfort. Attend to all other guest requests as directed by Leaders, Captains and Communications Agents Acknowledge and communicate with Bell Captains via Mobitalk upon completion of assignments Respond to all other requests in a timely manner Provide organized and seamless luggage service Provide introductory explanation of room facilities Able to provide information and assistance to guests as and when required Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative Presence at the lobby area to provide guest assistance Work closely with the Doorman for arrival and departure luggage assistance May require to perform Doorman duties as and when required Ensure smooth flow of traffic at the driveway Assist with any group luggage logistics Perform manual wake-up calls for guests during night shift when required Ensure timely deliveries of amenities to guests especially during the night shift Ensure grooming standard set by the hotel at all times