Telecommunications Agent

Job Detail

The main responsibilities and tasks of this position are as listed below, but not limited to these: Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job related incidences in the Officer Log Report broadband and telephone equipment defects to the relevant vendors Attend to complaints and enquiries referred to by Communications Assistant Highlight important events, special instructions and information to the team Handle follow ups passed over from the previous shift Handle and deliver the Hotel’s general emails to the relevant departments promptly for follow up Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system Ensure Broadband charges tally with the Hotel PMS postings Conduct and attend trainings, daily briefings and monthly departmental meetings when necessary Maintain good housekeeping standards and adhere to all safety and loss control procedures Monitor the functionality of in-house TV Channels, Pipe-in music system and other equipments and systems and report any defects to Engineering Dept Keep an accurate record of the inventory, rental equipments and stock Tabulate daily and monthly traffic analysis report