Call Centre Agent

Job Detail

To consistently meet the customer centre targets set (KPIs) without compromising quality of service delivery. To ensure accuracy and compliant for all customers’ requests To successfully cross-buy the Bank’s products and services To successfully migrate customers to Bank’s digital platform by understanding customers’ wants and needs Support operations in managing and resolving requests related to customers’ follow up and transactional request fulfilment. To adhere to professional standards of behaviour & conduct in dealing with customers & fellow Customer Service Officers. Any other duties and responsibilities assigned to you by TDCX.