Section Manager, Payroll & Claims

Job Detail

The Section Manager, Payroll and Claims leads a team of Senior Executives and Executives in handling payroll and claims processing for client government agencies. What you will be working on: - Oversee daily operations and ensure transactions are processed in compliance with prevailing legislation, policies, guidelines and practices. - Put in place necessary structures, processes and procedures and use data analytics and prevailing workforce management and other tools and technologies to track progress of Service Requests, manage team and individual workload, facilitate effective resource planning and minimise service lapses. - Carry out and guide staff on basic troubleshooting and management of bots and other automation tools, and work with the Ops-Tech team for more complex troubleshooting. Put in place contingency plans for bot failures and assess risks to operations and develop and implement risk mitigation plans. - Address complex payroll cases and propose solutions/recommendations to resolve the issue. Identify and assess weakness/gaps in controls and implement measures to strengthen controls and mitigate risks. - Oversee and address audit issues and observations via thorough investigations, implement and strengthen controls arising from audit lapses. - Review Standard Operating Procedures (SOPs) and issue operating notices to streamline payroll and claims processes, including bonus payments, tax payments and CPF payments across all teams and agencies. - Facilitate process reviews using digital tools or analytics and process improvement techniques, to remove or reduce unproductive steps within the workflows and introduce more efficient and productive ways. - • Establish and maintain close working relationships with Agency partners, policy and system owners, liaising on issues in the implementation of policies and escalating any issues, when required.