F&B Captain

Job Detail

Greet and welcome guests promptly in a warm and friendly manner. Attend to phone calls using appropriate telephone etiquette. Upsell, promote, and ensure that the guest is enjoying their dining experience. Ensure guests are serviced within the specified time. Set tables according to the type of event and service standards. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Check with guests to ensure satisfaction with each food course and beverage. Check the accuracy of bill/checks before presenting to customer or processing the payment. Responsible for clearing, collecting, and returning food and beverage items to the proper area. Perform shift closing on the Point of sales terminal and tally cash and credit card settlements if required. Complete the daily responsibilities that are set for each shift and closing duties. Ensure the cleanliness and organization of work areas, chinaware, silverware, glassware, and that the whole restaurant is always kept presentable. Conduct routine inspection of all outlet equipment to assure all are in proper working condition and prepare a list of equipment in need of repair and maintenance. Conduct monthly inventory checks on all operating equipment and supplies Escalate guests complain to superior if unable to conduct service recovery. Assist in training, motivating, directing, and supervising the work performance of the employees in the F&B operations. To perform any other duties that may be assigned by the Management.