Senior / Executive (Housekeeping), Operations Support Services

Job Detail

Broad Function Support the operationalization of WH Environmental Services (ES) department, which includes housekeeping, waste management, linen & laundry, pest control and landscaping services. Key Responsibilities and Duties Specific • Candidate will be supporting the managers for the various services under ES operations. • Develop operational plans for ES • Work closely with stakeholders, e.g. end users, infection control and outsourced vendors, to ensure smooth transition into live operation. • Engage end users to gather ES scope and support required. • Develop detailed operation plans such as staffing requirements, process flows and work instructions. • Support procurement activities, such as for service contracts, furniture, fittings & equipment. • Participate in the IT system development for housekeeping jobs management. • Prepare presentations and proposals. • Monitor and review the key performance indicators (KPIs) of the various outsourced services under Environmental Services • Working with services providers for service improvements • Investigate promptly on the feedback received from staffs, patients or visitors and implement corrective actions and preventive measures • Perform audit checks to ensure that the services are satisfactorily carried out and to ensure compliance to safety and infection control standards • Conduct joint inspection and walkabout with service providers to assess their performance and identify gaps and areas for improvement. • Manage Environmental services related procedures, records, documentation to ensure compliance to audits and for easy retrieval and referencing.