Guest Relations Senior Supervisor/ Supervisor

Job Detail

• Recognizing VIP and regular guests. • Monitor and manage daily bookings and ensure reservations have been assigned to maximise seating plan. • Ensuring CRM system is up to date with customer details and preferences. • Continuous acquisition of new VIP guests. • Understand each guest’s needs and preferences to provide personalized service. • Coordinate reservation requests directly with customers and with Guest Experience Supervisor. • Contribute to the smooth and efficient running of the guest experience journey. • Establishes and maintains positive customer contact at the restaurant/club. • To generate revenue while maximising existing revenue streams utilizing our active database. • Assist the Events and Sales Manager with related duties as assigned. • Always maintaining high grooming standards and professional appearance. • Communicates guest’s comments to the Guest Relations Managers. • Actively seek feedback from guests to identify areas of improvement. • Communicates with management, Guest Relations Team & Service Team to rectify all customer needs, comments, or incidents. • Responsible for the general upkeep of the restaurant/clubs and facilities, to ensure all VIPs and guests are being always provided the best experience. • Identify VIP bookings and ensure that they are flagged to the operations team so that special requests and arrangements can be made by the relevant person. • Performs all other related and compatible duties as assigned.