Guest Relations Assistant Manager

Job Detail

• Supervising and assisting in daily aspects of the team and ensuring customer needs are met. • May train new staff or assist management with the process. • Providing customer support in escalated situations. • Servicing VIP client needs, both at venue and beyond (Concierge services for Ultra VIPs) • As requested by the Manager, conduct, or assists with performance evaluations that are timely and constructive. • Monitor and manage daily bookings and ensure reservations have been assigned to maximise seating plan. • Ensuring CRM system is always maintained by the team with up-to-date customer details. • May train new staff or assist management with the process. • As requested by the Manager, conduct, or assists with performance evaluations that are timely and constructive. • Build a high performing and engaged team by coordinating day to day operations and addressing staff and customer concerns. • Smoothing out problems within the workplace. • Collaborate with team members and identify ways to increase VIP client database via new business strategies. • Analysing consumer behaviour to ensure that that client expectations are exceeded. • Anticipate VIP clients and table guests needs and the provision of flawless, professional, and upscale guest service experience. • Assist the Events and Sales Manager and ensure that the team performs related duties as assigned. • To work closely with the Events and Sales Manager by pro-actively finding potential leads to grow the business. • Supervise and motivate staff to perform their best. • Act as a representative and set an example for the team. • Performs other related duties as assigned.