Floor Senior Supervisor/ Supervisor (High House/NOVA)

Job Detail

· Arrive on duty punctually in a clean and neat appearance. · Behave in a disciplined, sober, and orderly manner and lead fellow colleagues to provide efficient work within the company. · Interact and engage with guests and assist guests with their requests. · Handle promptly and professionally any guest complaints and report accordingly, with a key focus on service recovery and ensuring customer satisfaction. · Foster a positive work environment that promotes teamwork, collaboration and maintain open communications across all levels. · Understand the dining club’s concept and be able to execute consistently the high standard of service of food and beverage and entertainment in the dining club. · Guide and enforce the team in ensuring all food and beverage products are prepared and served to the quality standards stipulated in the Operations Manual, maintaining these standards to a five-star level. · Observe and comply with all Company regulations as stipulated in the Employee Handbook, as well as all established control procedures, in particular stock and cash. · Ensure the dining club meets all statutory regulations regarding health, safety, fire, hygiene, licensing, security, and be familiar with all fire and emergency evacuation procedures. · Ensure the equipment and interiors of the dining club are always maintained thoroughly in a clean and fully operational manner to the standards stipulated in the Operations Manual. · Participate in any personal development, training, or other programs that the Operations Manager may ask you to take part in. · Carry out any other tasks as reasonably requested by the Management team, where required.