Service Captain (Kotuwa)

Job Detail

Kotuwa is awarded by Bib Gourmand from Michelin. We are seeking for a Service Captain to join our big family. With an emphasis on a lively, modern and casual vibe that focuses on Sri Lankan cuisine. Job Description Support Restaurant Manager / Assistant Manager in administering all facets of service operations. Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team. Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives. Ensure that the place of work and surrounding area is kept clean and organized at all times. Successfully perform opening and closing procedures established for the restaurant. Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest. Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. Maintain a good rapport and work relation with staff in within the restaurant. Projecting at all times a positive and motivated attitude and exercise self-control. Ad hoc duties as assigned by Superior.