Sales Manager (Rooms)

Job Detail

To be responsible for planning, developing new room sales business while maintaining and servicing existing accounts. • To be responsible for securing rooms sales from corporations, travel agencies and leisure markets or any sector which may be assigned by the DOS or the Management. • To assist General Manager and DOS in planning and formulating sales strategies for the rooms department. • To conduct daily sales calls (about 4-6) and visit potential clients to promote and sell the guest rooms as well as to secure tour group reservations for meal periods at the coffee house. • To liaise closely with the Front Office, Reservations and Housekeeping to up sell whenever possible and to ensure effective management of room inventory, ensure cleanliness and comfort of the rooms and for any other matters pertaining to the needs and requirements of the customers. • To prepare proposal, contracts and confirmation letters, monthly rooms Sales Forecast and revenue and other correspondences and forms required to ensure smooth operations of all the department. • To discuss special rates and requests with the DOS and General Manager. • To follow up with the customers to obtain feedback of the service rendered and conducts post- mortem sessions, when necessary, with the operations personnel to minimise guests' complaint and regularly meet with the Sales (F&B) personnel to explore avenues to improve the rooms sales. • To seek market intelligence, visits competitor hotels and compile a feedback report on a quarterly basis for the DOS and General Manager on the prevailing and expected market trends and highlights any new developments in the market. Based on these market intelligence, he/she and the General Manager will formulate pro-active strategies and plans to ensure that the Lodge’s business and profitability is sustained. • To attend the monthly Sales Meeting to present his monthly sales report and provides feedback on the market situation and competitors’ analysis and contributes ideas to improve business and to achieve his gazetted profits in his area of responsibility. • To help out at the Front Office operations as and when required and to promote return business and build up a large base of regular customers for the rooms division and keeps a record on each of his customers i.e. their detailed particulars and the revenue generated etc. and must be prompt in responding to guests' comments and complaints.