Restaurant Supervisor/Captain

Job Detail

Responsible for supervising all aspects of the restaurant for its smooth operation on a daily basis. Overseeing the associated for the smooth running of the restaurant during each shift. Training new employees based on their abilities and skills to ensure quality customer service is provided at the restaurant. Maintaining a strong relationship with suppliers and vendors. Inspecting the food and beverage stock level and ensure that stocks are replenished and ordered in a timely manner. Conducting inspections of the restaurant and ensure that proper hygiene is maintained. Checking in with the guest and making sure that they are getting served with the best quality and correct food orders. Resolving customer complaints in a professional manner and provide service recovery as and when necessary. Ensuring customer satisfaction with all the services provided to them. Preparing daily reports and presenting them to the higher management. Managing the outstanding bills and cash inflows of the restaurant. Close off the cashier and ensure float is accounted for at the end of the shift. Any other tasks and assignments as assigned by the Restaurant Manager.