Reservations Executives / Operator

Job Detail

Handle room reservations promptly and accurately through various channels, including phone, email, and online booking systems. Maintain accurate and up-to-date records of all reservations, including guest preferences and special requests. Manage group bookings, special requests, and VIP reservations, ensuring personalized service and attention to detail. Provide exceptional service to guests by addressing their questions like information about room rates, availability, and hotel amenities. Assist guests with modifications or cancellations of their reservations, ensuring a smooth and hassle-free process. Handle guest complaints and issues related to reservations with professionalism and a problem-solving attitude. Monitor booking patterns and report on occupancy trends, helping to identify opportunities for maximizing revenue. Utilize reservation and property management systems to track and manage room inventory, availability, and bookings.