Operation Manager (Kopitiam)

Job Detail

"Reporting to the Area Manager, your responsibilities include but are not limited to: ● Manage and ensure smooth operation of the food court (aircon/ Non-aircon). ● Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows. ● Provide development plans to team members in accordance with the company's KPI. ● Identify relevant courses for the team members. ● Monitor the outlet’s Profit and Loss and provide solutions to improve the bottom line. ● Propose activities according to market needs. ● Provide yearly sales budget proposals for the outlet. ● Maintain good working relationships with landlords, relevant authorities/ agencies, licensees and sub-contractors. ● Assist inspectors of relevant authorities/ agencies such as NEA, MUIS and Civil Defense during outlet inspection and follow-up actions. ● Liaise with landlords on building matters, joint promotions and events. ● In-charge for lease renewal agreement, negotiate and follow-up on terms of lease with licensees. ● Responsible for sourcing and recommending suitable food types to fill up vacant stalls. ● Conduct regular checks on food quality and provide feedback to licensees. ● Ensure selling prices of stalls according to licensee agreements. ● Assess and provide evaluation of subcontractors' performance. ● Supervise and provide guidance to licensees and cleaning contractors to provide high quality of service and achieve housekeeping excellence. ● To plan and carry out M&E works according to schedule."