Guest Services Officer

Job Detail

To have knowledge of the operational systems of the Front Desk and Guest Relations operations and related areas Ensures guest preferences are collected, correctly recorded, and acted upon in order to delight our guests. Drives customer delight and retention by being a role model in delighting guests in every single interaction. Responds promptly to guest feedback. Forwards to relevant departments if required and follows up to ensure appropriate action has been taken. Is familiar with all daily events taking place in the hotels, arrival/departure information, group movements, GTC arrivals/departures, current occupancies and those for the immediate period and key future dates, details of special hotel/company promotions and rates. Keeps up to date with local/hotel events and provides accurate information and direction to guests, as required. Handles all guests’ requests or inquiries promptly and efficiently.