| Company Name | Shangri-La Singapore |
|---|---|
| Company UEN | 196200040E |
Handling reservations inquiries via phone, email, and online platforms. Providing information about room availability, rates, and packages to potential guests. Assisting guests in making reservations, modifications, or cancellations. Ensuring accurate and timely entry of reservation data into the booking system. Collaborating with other departments to fulfill guest requests and preferences. Managing special requests and room allocations. Resolving any booking issues or discrepancies in a professional manner. Maintaining a deep knowledge of our property's offerings and promotions. Upholding company policies and procedures related to reservations. Contributing to the achievement of sales targets and revenue goals. Providing excellent customer service to enhance guest satisfaction.
Previous experience in a similar role within the hospitality industry is preferred. Strong communication skills, both verbal and written. Exceptional customer service and interpersonal skills. Proficiency in using reservation management software. Detail-oriented with excellent organizational abilities. Ability to work independently and as part of a team. Familiarity with hotel operations and room categories is a plus.
| Job Title | Rooms Reservation Officer |
|---|---|
| Salary | SGD2,200.00 - 2,800.00 |
| Employment Type | Full Time |
| Working Experience | 1 Years |