Customer Service Agent

Job Detail

1) Provide quality customer services • Service customers at the check-in counters • Verify passengers' identities at the gates • Verify information on travel documents, passports and/or visas • Provide support to special needs customers • Handle customer issues regarding irregular flight operations • Process customer documentation • Handle customer issues regarding automated check-in systems 2) Uphold safety and/or security standards • Interpret and follow individual safety and/or security standards in the workplace • Identify and report breaches of safety and/or security standards in the workplace