Outlet Manager/Asst Manager

Job Detail

Oversee general day-to-day management & operational of the restaurant business Responsible for outlet sales target and KPIs include overall cost, i.e. food cost and labour cost Enhance the leadership and performance excellence o the team members by training, motivating, assessing, and being a role model for all team members to provide customers with high quality of service Respond to the customer or team members comments and feedback professionally. Report, discuss and consult with Area Manager on the comments and feedback Respond to the customer or team members comments and feedback professionally. Report, discuss and consult with Area Manager on the comments and feedback Ensure sufficient stock for daily operation; stocks and ingredients keep fresh and follow FEFO (first expired first out) system Responsible and ensure outlet safety, cleanliness, hygiene and keeping in high standards Ensure respective section in outlet follow SOP manual and execute accordingly Responsible for outlet workforce arrangement, scheduling and reporting shortage or excess of the workforce to Area Manager regularly Good knowledge about all menu, able to explain clearly to team members during training Manage outlet recruitment and training