Assistant Supervisor / Supervisor (Bed Management Unit)

Job Detail

Ensure smooth operations of inpatient wards together with BMU executive/manager Plan and manage staff deployment, rostering, handling staff disputes, identifying their training needs, conducting onboarding/orientation, appraisal and audits. Escalate cases in a timely and appropriate manner Handle feedback and complaints, difficult situations, drafting of replies, as required Manage Department email and execute the necessary follow up Be a role model and ensure staff compliance for service and grooming standards Ensure staff’s compliance to department’s workflow and processes Support BMU executive/Manager to conduct roll-calls to inform PSAs of new or updated workflows/policies. Manage a team of Patient Service Associates and lead the team to work towards achieving department KPIs Responsible for providing all bed allocation requests and services on a timely manner via bed booking system Perform bed allocation duties, complying to a set of rules and priorities levels as established by the hospital, and assignment of beds to patients shall be in accordance to patients’ needs and choice where possible. Able to identify potential bed tight situation and activate bed tight measures. Coordinate patient movement with wards and other departments based on bed status if required. Answer phone calls on bed enquires and respond to or follow up on bed/transfer requests and ambulance arrangement. Assist in preparation of management reports and provide statistics as and when required. Coordinate and liaise with various parties to arrange ambulance transfer and ensure any special requirements are communicated correctly. Assist in collating statistics of bed request and ambulance transfers Assist in preparation of materials related to bed planning and ambulance services Monitor, maintain and manage inventories in BMU office and put up to request to top them up when stocks run low Responsible putting up Purchase Requisition requests in SAP MM (or relevant procurement system). Includes, obtaining approvals, follow through with delivery dates, receiving and listing it into BMU inventory.