Senior / Patient Service Associate (Bed Management Unit)

Job Detail

Responsible for providing all bed allocation requests and services on a timely manner via bed booking system Perform bed allocation duties, complying to a set of rules and priorities levels as established by the hospital, and assignment of beds to patients shall be in accordance to patients’ needs and choice where possible. To be able to identify potential bed tight situation and activate bed tight measures. To coordinate patient movement with wards and other departments based on bed status if required. To answer phone calls on bed enquires and respond to or follow up on bed/transfer requests and ambulance arrangement. To assist in preparation of management reports and provide statistics as and when required. To send out Bed Status report on a timely basis and send out notifications of BRO and bed waiting status to designated recipients if hospital BOR is high. To coordinate and liaise with various parties to arrange ambulance transfer and ensure any special requirements are communicated correctly. To assist in collating statistics of bed request and ambulance transfers Assist on phone, email or fax enquires Assist in preparation of materials related to bed planning and ambulance services Provide department administrative support where required Involve and engaged in ad-hoc projects Conduct testing of applications when necessary