Front of House Service Crew

Job Detail

Position Overview: We are seeking enthusiastic, customer-focused individuals to join our Front of House Service Crew at our Chinese BBQ restaurant. In this role, you’ll be responsible for delivering outstanding customer service, managing the dining area, and assisting guests in enjoying authentic Chinese BBQ. Ideal candidates are warm, detail-oriented, and committed to providing a memorable dining experience in a vibrant team environment. Key Responsibilities 1. Guest Interaction & Service Greet and seat guests warmly, creating a welcoming and friendly atmosphere. Guide guests through the menu, providing recommendations and explaining Chinese BBQ cooking methods and popular dishes. Attend to customer needs promptly, professionally, and politely throughout their dining experience. Ensure guest satisfaction by checking in during the meal, addressing concerns, and fulfilling special requests as necessary. 2. Table Management & Food Preparation Assistance Set up tables before service, ensuring all necessary utensils, condiments, and side dishes are in place. Assist guests with BBQ grilling, monitor grill temperatures, and ensure grills are clean and ready for use. Clear tables efficiently between courses and after meals, setting them up for the next guests. Regularly refill condiments, sauces, and side dishes as needed. 3. Cleanliness & Organization Maintain a clean and organized dining area, including tables, seating, and service stations. Adhere to hygiene and safety standards, keeping dining spaces and BBQ grills clean and sanitized. Monitor the restaurant ambiance, including lighting and decor, to create a comfortable dining environment. 4. Order Management & Coordination Accurately take food and drink orders and relay them promptly to kitchen and bar staff. Serve beverages and food efficiently, ensuring orders are accurate and served in a timely manner. Coordinate with kitchen staff to manage cooking times, ensuring efficient and accurate food service. 5. Billing and Payment Processing Present bills accurately and manage payments, handling cash, credit cards, and digital payment methods securely and responsibly. Provide change and receipts as necessary, ensuring smooth and accurate transactions. 6. Team Collaboration Support team members with restocking supplies, side duties, and completing opening and closing tasks. Assist in training new front-of-house staff as required. Communicate effectively with kitchen and management staff to improve service efficiency and resolve issues.