Concierge (Contract)

Job Detail

Welcome and acknowledge residents and their guests to Service Excellence Standards (SES); get to know residents and their guests by name, anticipate and address service needs, assist individuals with physical challenge and thank others with genuine appreciation. Respond to residents’ and guests’ requests for information, special arrangements, or services (e.g. transportation, reservation, housekeeping, dry cleaning) by planning or identifying appropriate providers. Follow through to promote satisfaction. Gather, summarize, and provide information to residents and guests about the property and the surrounding area’s amenities, including special events and activities. Immediately report any defects, identify potential hazards and unsafe work practices to the estate manager; take appropriate measures to ensure safety and well-being of residents, guests and coworkers. Immediately report any incidents, accidents and injuries to the estate manager; document details and facts in (OMS II) Follow all company and estate policies and procedures, ensure uniform and personal appearance are clean and always reflects a professional image. - Maintain high integrity and confidentiality of proprietary information, residents’ information and protect estate and company assets. Communicate positively in a clear, concise and professional language. Answer phone calls with appropriate greetings and etiquette. Develop and maintain positive working relationships with others, support team to reach company goals and resident satisfaction. - Educate service providers and coach their staff to acknowledge and greet residents by name; help, take note of service request and communicate to the Concierge team for follow up and documentation. Promptly follows through with common Concierge requests in a residential environment, not restricting to the following examples. Attending to residents’ domestic requests. Laundry Service. Collection of parcels.