Assistant Coordinator (Community Audiology)

Job Detail

1) Assist in clinic operational duties • Managing daily operations of the service points assigned including front counter services, administrative and operational matters of the community clinics. • Requisite, control and maintain good utilization of consumables, hearing aid stocks and office supplies in community clinics. • Assist in scheduling of patients’ appointments using SAP especially for hearing test, hearing aid services and special arrangement in community clinics. • Work with the audiologists to ensure a positive experience for the patients along the continuum of care and devise innovative ideas to improve the delivery of care and delight patients. • Responsible for ensuring that the MHCs and SHCs are patient friendly, safe and spick & span. 2) Assists in triaging of patients: • Triaging and assessing of all patients who are referred for hearing aid evaluation from specialist outpatient clinic. • Conduct counselling on hearing aid styles, model, and realistic expectation of hearing aids. • Assess the patient’s readiness and interest in taking up hearing aids. • Synthesize assessment information to identify patient’s main concerns and prioritize care needs. • Work in partnership with patients and families on the services and options available. Coordinate the necessary referrals accordingly. • Conduct financial counselling on hearing aid cost, consultation charges and subsidies available. • Liaise with AIC to ascertain patient’s eligibility for Senior Mobility Enabling Fund. • Document the assessment, plans, and/or triage outcomes timely and accurately in the relevant system. 3) Assists in hearing aid services: • Troubleshoot hearing aids and decide on appropriate action. • Assist patients with hearing aid spare-part replacements. • Send the hearing aid for repair if necessary. 4) Conduct basic audiological assessments: • Obtain case history from patients, caregivers and/or parents • Perform Otoscopy and Immittance test (Tympanometry and Acoustic Reflex). • Interpret audiometric results for patients, caregivers/parents and health care professionals involved. 5) Other general duties: • Attend to ad-hoc assignments assigned by Reporting Officer. • Perform daily calibration of audiology equipment. • Assist in scheduling of patient appointments using NUH system and confirming of patient’s attendance. • Attend to e-mail and telephone inquiries from patients.