Customer Service Executive

Job Detail

Coordinate and process administrative activities for customer service parts ordering. Supporting MA group internal, ASEAN, US, EU, and Global market needs. Liase with vendors and MA SCM for parts ordering and fulfilment. Liase with internal customer engineers for parts number, drawing, and technical aspect of requirement. To achieve SPC part sales goals in order to fulfil business needs and support company growth. Familiar with the roles and responsibilities of customer service coordinator roles for order desk. Adhere strictly to job process defined by Makino's QEHS policy to achieve to Makino quality standards. Enhancement of spare parts from quotation to ordering and shipment in terms of price, response and lead time. Assist in spare parts pricing management and to provide weekly / monthly quotation, purchasing, sales and shipment report. Perform accurate update of parts in / out of system and to ensure safety stock availability. Filing and documentation of all spare parts sales related in terms of ISO management. Co-ordinating with Finance in terms of payment, shipment and PGI related. Share knowledge with relevant people to help create a knowledge bank and learning organization. Mentoring and guide junior service coordinators.