| Company Name | Resorts World at Sentosa Pte Ltd |
|---|---|
| Company UEN | 200502573D |
Uphold the highest service standards while dealing with a variety of Guests from around the world who will be on a Universal Studios Singapore (USS) VIP Experience or attending an event in USS. Plan and execute VIP Experience for Guests of USS. Provide history and information to Guests about USS as well as the resort including specifics related to attractions, facades, and other Universal Studios driven show items. Work with other Business Units to ensure seamless transitions during the tour including Reservations for show and/or restaurants, VIP access to attractions during the tour, and other tasks as assigned. Execute the role of a Game Master in Scavenger Hunts by conducting briefings to large group of Guests. Lifting and moving crowd control equipment. Ad-hoc roles: Assisting with crowd management during special/seasonal offerings or events e.g., Halloween Horror Nights, Christmas event, etc. Assisting with Special Events Operations such as seminars, weddings, company dinner etc. Informing Guests of event activities and providing directions as needed.
1- 2 years of experience in service industry or person with highest standards of customer service & passion to serve guests. Candidate must be proficient in English to conduct English tours. Knowledge of a second language preferred. (Preferably Mandarin as we require mandarin-speaking candidates to cater to the high demand of mandarin tours) Able to perform shift work, including weekends and public holidays, and work in an outdoor environment. Able to effectively present information and respond to Guests questions. Able to interact and engage guest in a favorable manner in both positive and negative situations. Able to withstand extended walking and long standing. Able to do assist with some heavy lifting when needed. Good presentation skills will be an advantage.
| Job Title | Crew, VIP Tours & Events Operations |
|---|---|
| Salary | SGD2,500.00 - 3,200.00 |
| Employment Type | Full Time |
| Working Experience | 0 Years |