| Company Name | Resorts World at Sentosa Pte Ltd |
|---|---|
| Company UEN | 200502573D |
- Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations - Assigned at designated counters in the Casino to attend to the needs and requests of guests, e.g. application of Genting Rewards membership, rewards redemption, booking / amendment of attractions, hotels, restaurants, limousine and flights, and booking of facilities within / outside of RWS etc. - Actively address guest feedback on their experiences to improve and enhance customer satisfaction - Familiar with all campaigns, promotions and events in order to provide accurate and up-to-date information to guests - Ensure compliance with standard operating procedures and regulatory requirements, e.g. Membership, Casino Entry Levy, Ticketing and High Limit Gaming Area processes
- Meet Casino Regulatory Authority’s statutory requirement of minimum 21 years of age - Diploma in Business or Marketing with proficiency in Microsoft Office applications - Possess strong communication and customer service skills with relevant experience from the hospitality or service industry - Must be able to work rotating shifts, including weekends and public holidays
| Job Title | Executive, Guest Experience Host |
|---|---|
| Salary | SGD3,500.00 - 4,000.00 |
| Employment Type | Full Time |
| Working Experience | 1 Years |