Interchange Supervisor (Career Conversation Programme)

Job Detail

SUMMARY: - Responsible for ensuring a safe, punctual, reliable and cost effective delivery of services by: - managing the allocations of duty cards and information to Drivers to ensure they leave the interchange on time to commence in service; - managing the flow of drivers and vehicles along Tower Transit Operated routes through liaison with CFMS Controllers on duty; - identifying and communicating issues with schedules, allocations, specific drivers, and/or vehicles; - ensuring the safe movement of vehicles and pedestrians within the interchange whilst at all times having regard for the company safety policies - forward planning on-the-day service requirements through to end-of-day. - undertaking a variety of Administration duties in line with the business requirements. PRINCIPAL RESPONSIBILITIES AND AUTHORITIES: - Responsible for overseeing all driver reporting and daily driver contact at the interchange. - Responsible for ensuring on the day cover is in place ensuring any absences/vacant duties are fully covered. - Responsible for ensuring that drivers absences are accurately recorded and notify the Staff Managers of any staff who have not reported absent and have failed to report for duty. - Responsible for the prompt allocation of duty (including cards and vehicles) to ensure that drivers are ready to leave on time, record any issues of lateness and reasons for delay in service and if any mileage is subsequently lost. - Responsible for ensuring the interchange is a safe environment at all times and that vehicles maintain the standards expected of the LTA. - Responsible for liaising with CFMS Controllers to ensure that services are effective and efficient. - Responsible for communicating with customers and offering help, advice and guidance as applicable. - Responsible for responding to any customer enquiries which may include complaints, take responsibility for dealing with and resolving the complaint. - Responsible for logging any lost property and for dealing with any customer enquiries relating to lost property. If possible identify and contact owners of any lost property. - If necessary take control of any emergency situations that may arise within the interchange, particularly if you are the site responsible person. - Responsible for ensuring a full and effective hand over and coordination across shifts. - Responsible for assisting Managers in tracing Drivers in relation to any incidents that occur and ensuring where necessary a timely request for CCTV footage. - To undertake any additional reasonable duties at the request of your Line Manager. - To undertake any training and development activities at the request of your Line Manager.