Project Manager (Banking)

Job Detail

Key Responsibilities • Assisting in planning and scheduling project timelines, tasks and deliverables • Supporting project team in meeting deadlines, monitoring task completion and ensuring smooth project flow • Maintaining and organizing project documentation, including plans and business requirements • Preparing status reports and presentations for management • Developing training resources with the vendor’s support • Engaging key stakeholders to ensure they are informed and supportive of the change through regular communications • Driving change management strategies and plans, including coordinating communication and training programs to help users adapt to the new system features • Handling and responding to user inquiries and issues reported for the product via various communication channels like emails and calls • Helping users resolve issues with the product by following the FAQs guide • Escalating unresolved issues to senior staff or business teams when necessary • Meeting performance metrics like call handling time, customer satisfaction scores, and issue resolution rates • Maintaining accurate records of all communications and resolutions for future reference • Working with other team members, supervisors or departments to ensure efficient service operations